Frequently Asked Questions – AbodeMakers.com
Orders & Shipping
How long does shipping take?
Standard shipping: 5-10 business days
Express shipping: 3-5 business days
Premium shipping: 1-3 business days
Furniture delivery: 7-21 business days
Do you ship furniture to my area?
We ship to all 50 US states. Some remote locations may have additional freight charges or delivery restrictions.
Can I track my furniture delivery?
Yes, you will receive detailed tracking information and will be contacted to schedule furniture deliveries.
Returns & Exchanges
What is your return policy?
We offer 60-day returns for most items. Furniture must be in original condition and packaging. Some restrictions apply.
How do I return a large furniture item?
Contact our customer service for furniture returns. Special arrangements and pickup will be coordinated.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your return.
Products & Quality
Are your furniture pieces assembled?
Most furniture requires assembly. Detailed instructions are included. Assembly service is available for select items.
What materials are used in your furniture?
We use solid wood, engineered wood, metal, and high-quality upholstery materials. Product descriptions include material details.
Do you offer furniture protection plans?
Yes, protection plans are available for select furniture items. Details are provided at checkout.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and AbodeMakers credit through our financing partners.
How do I create an account?
Click “Create Account” in the top navigation. Accounts help you track orders and save favorites.
Do you offer financing?
Yes, we offer financing options through our partners. See checkout for available plans.
Furniture Services
What is white glove delivery?
White glove delivery includes in-home placement, assembly, and packaging removal. Additional fees apply.
Can I change my delivery date?
Yes, contact our delivery team to reschedule. Please provide 48 hours notice for changes.
Do you offer in-home setup?
Yes, professional setup is available for most furniture items. Services vary by product.
Customer Service
How do I contact customer service?
Use our online contact form for fastest response. For furniture issues, select “furniture support” option.
What are your customer service hours?
Available Monday-Friday 8:00 AM – 8:00 PM EST, Saturday 9:00 AM – 5:00 PM EST.
Damaged Items
What if my furniture arrives damaged?
Contact us within 48 hours of delivery. Provide photos and delivery documentation for fastest resolution.
Do I have to be home for delivery?
Yes, adult signature required for all furniture deliveries. You will be contacted to schedule delivery.
Warranty & Care
Do you offer furniture warranties?
Yes, most furniture includes manufacturer warranties. See product pages for specific warranty details.
How do I care for my furniture?
Care instructions are included with each product. Specific guides are available on our website.
Can I order replacement parts?
Yes, replacement parts are available. Contact customer service with your product information.
Special Orders
Do you offer custom furniture?
Limited custom options are available for select collections. Contact our design team for details.
Can I order fabric samples?
Yes, fabric samples are available for upholstered items. Order through product pages.
What if an item is out of stock?
Sign up for restock notifications on product pages. We typically restock popular items within 2-4 weeks.
For additional questions, contact us through our website. Our team is dedicated to helping you create your perfect home.